Türsab HotelForex
Mersis Number: 0464071748500017
Call Center +90 850 441 10 58

FAQ

HotelForex is beside you with all its facilities not only when purchasing the room, but also after the purchase. If you have any problems with the hotel you have agreed upon before or after your stay, you can reach us through our call center +90 850 441 10 58, e-mail address [email protected] or social media channels.

If you think you have a general problem, you can find the answer to your question in the frequently asked questions section.


Frequently Asked Questions (FAQ)

How can I purchase a hotel room with HotelForex?

After selecting the hotel that best suits your budget on HotelForex.com, you can send the hotel a bargain offer or complete a direct purchase. When you send a bargain offer, you can stay at the price you offered according to the hotel's response. In both cases, you can make your payment and complete the reservation through the HotelForex system.


Can I make a reservation without being a member?

Yes. You don't need to be a member to buy a room or negotiate with HotelForex. You will only receive an e-mail notification when your bargain offer is approved for purchases made without a member. SMS notifications are exclusive to our members.


How many people can stay in a room?

The maximum number of people staying in the room varies from hotel to hotel. This is determined by the management of the hotel in question. The maximum number of people allowed by the hotel can be seen on the search page, the hotel's detail page or at the purchasing stage.


Are the prices per person or room rates?

The prices you see are room prices. The room type that the hotel will offer for you is at its own discretion. You can specify your special requests in the "My Requests" section after the hotel room purchase phase, but its implementation is up to the hotel's decision.


What are the necessary conditions when bidding to the hotel?

While bidding to the hotel, you can bid up to 30% below the price you see on the website.


Do I have to contact the hotel staff during the negotiation period?

At HotelForex, the haggling process works completely online. You do not need to contact the hotel from the moment you submit the bargain price offer until the moment the hotel answers your offer.


How can I follow whether my proposal has been accepted?

When your offer is accepted, you will be notified via the system via e-mail and SMS (if you are a member). You can purchase a hotel room by clicking the link in this informative text.


My Haggle offer was rejected or not answered, what should I do?

You can try your luck at other hotels that meet your criteria or buy the room you like without haggling.


Can I buy a room without haggling?

Yes, you can buy it immediately at the nightly price without haggling.


Can I make a reservation without a credit card?

At HotelForex, you can only book online with credit card.


What are the payment options?

You can easily make secure payments with Visa, Mastercard, Amex, Debit card credit cards through HotelForex system.


Are taxes included in the room rate?

The prices you see at HotelForex include VAT.


How will I know if the room has been purchased?

After the purchase, the necessary information will be sent to your e-mail address you shared.


Where can I see the features of the facility and room I purchased?

You can see the room features by clicking the hotel names in HotelForex. In addition, the features of the room you purchased will be sent to you via e-mail as "Room Purchased Confirmation". You can also access this information from the "Purchased rooms" section of the HotelForex system after purchasing.


What are the cancellation conditions?

No refund, cancellation or change can be made for hotel room purchases made through www.hotelforex.com.


Can I make changes for the room I purchased?

There is no cancellation or change in hotel room purchases.


I cannot find the answer to the question I am experiencing, what should I do?

You can reach us from our call center at +90 850 441 10 58, our e-mail address [email protected] or our social media channels. Our support team will assist you.

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